IEDOM has joined the Services Publics + program

The Services Publics + program is structured around eight commitments.

More responsive public services :

• Commitment No. 1 : with mutual respect, you are welcomed with consideration and benefit from the right to make mistakes;
• Commitment No. 2 : you can easily get in touch with public services;
• Commitment No. 3 : you benefit from support tailored to your personal situation.

More efficient public services :

• Commitment No. 4 : your request is processed within the announced time frame;
• Commitment No. 5 : you are provided with clear, simple and accessible information;
• Commitment No. 6 : you have access to our service quality results.

Simpler public services :

• Commitment No. 7 : your feedback is taken into account to improve the service provided;
• Commitment No. 8 : together with you, we act to limit our environmental impact.

As an individual, you may share your feedback on any experience you have had when using an IEDOM service, whether during a visit to one of our offices, by telephone or by post.

Each submission is reviewed by the relevant departments and will receive an answer from IEDOM.

This feedback is taken into account in order to improve the quality of the services provided to individuals by IEDOM.

I give my feedback